Store Manager - Maison Margiela, Mall of the Emirates

On behalf of OTB, we are seeking a highly motivated and experienced Store Manager who will be responsible for leading our new Maison Margiela store in Mall of the Emirates, Dubai.

What you'll be doing
The store manager is responsible for overseeing the daily operations of the location, ensuring high standards of customer service. The store manager will also manage staff members, drive sales performance, and implement strategies to meet revenue targets while providing an exceptional shopping experience. Additionally, they will assist with monitoring store performance, managing inventory and ensuring that all visual merchandising aligns with Margiela standards.

Key Responsibilities

Sales
- Meet store sales and target goals
- Maximize profitability through optimization and controlling of expenses
- Reach the achievement of Key Performance Indicators

Customer Service
- Strong customer service skills to provide courteous and precise customer satisfaction
- Strong organizational skills, multi-tasking and prioritizing capabilities
- Follow-up with clients through telephone calls, letters, cards and special announcements
- Align with style and qualitative standards of the Brand throughout Sales and post-sale process
- Take full advantage of all contacts with customers in the Store and promote both the Brand and Product
- Collaborate with other colleagues to achieve business objectives
- Constantly keep up-to-date regarding fashion trends; know and monitor competition
- Demonstrate, recommend and style the products available; promote wardrobing
- Schedule client appointments and pull merchandise for clients in advance of appointments
- Ensure customer loyalty by collecting customer information and entering it into the database, thus building an extremely valuable clientele base

Operations
- Train store employees on accurate use of store training programs, specifically the Customer Service program along with maintaining high-training standards
- Report to management team the strengths and areas of development for store personnel
- Suggest to the management team appropriate action to promote and encourage the Supervisor's own professional development
- Promote a positive, professional and sales-oriented environment and promote a culture open to internal feedback
- Assign work load appropriately and effectively among store employees
- Organize and lead store meetings as directed by the management team

Merchandising
- Assist with monitoring store merchandise standards and needs through appropriate reports and store team feedback
- Assist with ensuring that visual merchandising guidelines align with Margiela standards
- Ensure constant updates are executed
- Assist with providing daily training to store employees
- Assist with slow-seller management by identifying commercial store needs and communicating it to the management team

Loss Prevention
- Minimize stock loss by implementing and executing all control Policies and Procedures
- Keep store personnel accountable and responsible for all inventory control and Loss Prevention Policies and Procedures
- Assist with organizing and carrying out an accurate stock inventory by implementing the Stock Take Procedure

What you'll need to succeed
- Extensive experience in a client-driven environment, within a store leadership role.
- Leadership skills.
- Excellent customer services skills.
- Ability to work in a fast-paced environment.
- Highly organized with exceptional time-management skills.
- Experience in luxury or high-end, client-based environment.
- Customer/Client Focus.
- Communication Proficiency.
- Organizational Skills.
- Ethical Conduct.

What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future.