Store Manager - Luxury Outlet

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet.

What you'll be doing

Our Store Manager is responsible for driving the store business. They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.

Key Responsibilities

Drive the Business

• Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members.
• Define, execute and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build strong relationships with customers and create future potential selling opportunities.
• Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.
• Think hybrid by leveraging all types of point of sales online and offline.

Team Leadership and Development

• Provide a clear vision to the team about the business and store’s vision and key directions.
• Identify, recruit, develop and retain strong talents.
• Create a positive work environment based on trust, respect and fairness.
• Act as a coach for the team members and promote growth mindset.
• Ensure performance improvement plans are discussed and documented in a transparent manner.

Customer Experience

• Develop the omnichannel mindset among the team by promoting the different touchpoints of the customer experience.
• Use the clienteling approach and techniques with a focus on VIPs.
• Recruit new clients and convert them into loyal VIP customers.

Operational Excellence

• Ensure all sales and operational policies and procedures are followed.
• Ensure e-commerce orders are prepared and processed within the set SLAs.
• Leverage available technology tools to support customer experience.
• Ensure all operating standards are followed from stock replenishment to organizing displays.
• Ensure a healthy floor coverage by analyzing historical traffic data.
• Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines.

What you’ll need to succeed

• Experience in leading a sizeable team within a retail store.
• Currently based in the UAE.
• Strong business acumen and team leadership skills.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future.