Store Manager - F&B

Responsibilities

• Team Leadership: Train, and manage a team of staff members, including supervisors, cashier, and food service personnel. Provide ongoing coaching, performance feedback, and development opportunities to ensure a motivated and effective team.
• Store Operations: Oversee daily store operations, including opening and closing procedures, inventory management, and cleanliness and organization of the store. Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
• Customer Service: Maintain a customer-centric approach by delivering exceptional service and resolving customer concerns promptly and effectively. Train and guide staff on delivering excellent customer experiences and upselling opportunities.
• Inventory Management: Monitor inventory levels, order stock as needed, and ensure accurate tracking of product quantities. Minimize waste and manage perishable goods effectively to maximize profitability.
• Sales and Profitability: Develop and implement strategies to drive sales growth and meet or exceed sales targets.
• Financial Management: Monitor and manage expenses, including labor costs, supplies, and operational expenses, while maintaining profitability. Prepare and analyze financial reports to track performance and identify areas for improvement.
• Marketing and Promotions: Collaborate with the marketing team to develop and execute promotional campaigns, events, and loyalty programs to attract and retain customers.
• Vendor Relationships: Build and maintain positive relationships with suppliers and vendors to ensure timely and reliable product deliveries. Negotiate favorable terms and pricing agreements to optimize procurement processes.
• Continuous Improvement: Stay updated on industry trends, customer preferences, and competitive landscape to propose and implement innovative ideas for the store's growth and improvement.
• Reporting: Provide regular reports and updates to upper management on store performance, operational challenges, and growth opportunities.

Desired Candidate Profile

• Proven experience as a Store Manager or relevant leadership role in the food and beverages industry.
• Strong knowledge of food safety and sanitation regulations.
• Exceptional communication, interpersonal, and leadership skills.
• Proficient in Microsoft Office Suite and point-of-sale (POS) systems.
• Ability to work in a fast-paced and high-pressure environment.
• Problem-solving and decision-making abilities.
• Flexibility in work hours, including weekends and holidays.