Store Manager

JOB DESCRIPTION

POSITION OBJECTIVE
- Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales.
- Implement operating procedures at the store as per the company and Brand standards.
- Promote the Loyalty Program of the company for maximizing loyalty and repeat sales.
- Provide feedback to the Area Manager and Operations Manager with regards to employees and products.

Key Responsibilities
- Brief and guide the staff on achievement of the daily / weekly / monthly sales target.
- Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss.
- Maintain knowledge of new products, trends, and fashion directives at all times in order to effectively respond to and anticipate customer needs.
- Ensure minimal stock loss and manage stockrooms.
- Implement the operating procedures at the store and ensure the brand and company's policies and procedures are adhered to by all staff at all times.
- Apply creative techniques to achieve/exceed the store sales target.
- Ensure required stock levels to maximize sales.
- Weekly audit the store administration and resolve discrepancies if any.
- Manage the daily roster, leave, and grievances of the retail staff.
- Maintain the visual merchandising standards at the stores at all times as per set VM standards.
- Promote the Club Apparel Loyalty Program of the company for repeat sales.
- Supervise the store and provide feedback to the Area Manager regarding employees and products.
- Ensure awareness and vigilance at all times of security in the store without any negligence.
- Must be updated about the various brands of the group for suggestive selling to the customers.
- End-to-end store operations responsibility.
- Must be physically fit to stand for extended hours and heavy lifting.