Store Manager

POSITION OBJECTIVE

• Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
• Implement operating procedures at the store as per the company and Brand standards
• Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
• Provide feedback to the Area Manager and Operations Manager with regards to employees and products

Key Responsibilities

• Brief and guide the staff on achievement of the daily / weekly / monthly sales target
• Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
• Maintain knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
• Ensure minimal stock loss and manage stockrooms
• Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered to by all the staff at all times
• Apply creative techniques to achieve / exceed the store sales target
• Ensure required stock levels to maximize sales
• Weekly audit the store administration and resolve discrepancies if any
• Manage the daily roster, leave, and grievances of the retail staff
• Maintain visual merchandising standards at the store as per set VM standards
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Supervise the store and provide feedback to the Area Manager with regards to the employees and products
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Stay updated about the various brands of the group for suggestive selling to the customers
• End-to-end store operations responsibility
• Must be physically fit to stand for extended hours and perform heavy lifting