Process Implements all store processes and scores satisfactorily in compliance checks & audits. Complies with safety and security norms and meets local legal requirements. Works with the concept teams in maintaining concept merchandising guidelines. Complies with all ORPOS / SIM / system compliances.
Financials Proactively works with the store teams to achieve and exceed store sales targets. Analyses business reports to drive key actions for self and the store teams. Aims to maximize the average transaction value, unit per transaction, and conversion. Responsible for minimizing shrinkage and works on the stock loss action plan. Manages controllable costs/expenses effectively.
People Responsible for managing performance for store staff by setting KPIs and tracking them periodically. Coaches and gives development feedback to store teams, providing training support. Creates a second line who is prepared to take up succession roles. Delivers company code of conduct and people processes.
Customer Leads by example and ensures he and the store teams deliver excellent customer service. Attends to customer queries and complaints and prioritizes escalations keeping in mind – customer comes first. Continues to expand the Shukran loyalty customer base.
Knowledge, Skills & Experience
Education Graduates / High School with Diploma
Language English – Mandatory Arabic – Beginner / Intermediate
Job Experience 3 - 5 Years
Technology Basic MS Word
Skills
Ability to engage and communicate with senior leaders.
The ability to work with and influence managers at all levels.
Results oriented with excellent communication & interpersonal skills.