Store Assistant cum Receiving Officer

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Receiving Officer:

1. Ensuring proper authorization for all goods entering the hotel.
2. Inspecting all incoming goods to ensure that quantity, quality, price and all the other specifications are adhered to.
3. Ensure that all documents and material received are satisfactory quality.
4. Record shortages and reject damaged items, responsible for monitoring the returns process.
5. Coordinate with departments and suppliers, if items don't arrive when expected.
6. Prepare daily receiving report summaries and report on any variances immediately.
7. To check and input Food and Beverage and General store purchase into the hotel inventory system.
8. To ensure the goods are secured and prompt transfer.
9. To ensure that goods in the receiving area are secure at all times.
10. To ensure that Occupational Health and safety requirements are observed, maintained and enforced.
11. Participate in taking inventory, maintain storage area, organize and place stock on shelves, ensures area is secure at all times.
12. Assist Storekeeper for issuance during the operation, assist with input onto the stores computer and occasionally placing purchase orders on the instruction of the Storekeeper or handling the store in his absence.

Storekeeper:

1. Replenish supply inventories following established guidelines of the company.
2. Maintain a neat, clean and safe working environment as per government regulation.
3. Manage the store layout.
4. Supervise other staff members and keep a record of sales.
5. Receive, upload and shelf all supplies.
6. Perform stock related duties like returning, packing, labelling and pricing goods.
7. Inspect delivers for discrepancy or damage.
8. Report damaged inventories for record-keeping and reimbursement.
9. Rotate stock and dispose of surplus and expired quantities.
10. Coordinate and handle freight and movement of equipment.
11. Keep an organised allocation of inventory placed in warehouse and store.
12. Cross-verify the monthly report at the end of each month.
13. Ensure proper completion of documentation to place an order and make a purchase.
14. Generate a material received report (MRR) timely.
15. Ensure storage of goods follow the first in first out (FIFO) method.

Minimum 1-2 years of experience.

Familiarity with inventory management software and systems.

Strong attention to detail and accuracy in record-keeping.

Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.

Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders.

During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.

Assist in maintaining a highly motivated and well trained staff.

Open and close shift in accordance with Manager’s Checklist.

Train, maintain and enforce all Anantara Service Standards.

Properly execute revenue and check control procedures on shift.

Maintain a safe and sanitary work environment for all Associates and guests.

Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks).

Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.

Be on the floor during entire meal period and ensure adequate coverage.

Ensure that only a quality product is being served.

Maintain proper Associate uniform standards.

Manage an effective repair and maintenance program through the use of work orders, inspections, etc.

Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.).

Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates.

Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.

Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy.

Identify and recommend incentive programs, new ideas, and methods of operation.