Store Assistant

Roles and Responsibilities

A Store Assistant plays a key role in the smooth operation of a retail or warehouse environment by assisting customers, maintaining stock, and ensuring the store is clean and organized. Below are the essential skills, attributes, and responsibilities for the role:

Essential Skills and Attributes

1. Customer Service Skills
   • Assisting customers with inquiries, purchases, and product recommendations.
   • Maintaining a friendly and professional demeanor.
   • Resolving customer complaints or escalating issues to management.
2. Communication Skills
   • Effective verbal and written communication with customers, colleagues, and supervisors.
   • Providing clear information about products, promotions, and policies.
3. Sales and Product Knowledge
   • Understanding the features and benefits of products to assist customers effectively.
   • Promoting sales and special offers to encourage purchases.
4. Organizational Skills
   • Maintaining a tidy and well-organized sales floor and storage area.
   • Ensuring shelves are properly stocked and items are displayed attractively.
5. Time Management
   • Completing tasks such as restocking, cleaning, and customer service within set timeframes.
   • Balancing multiple responsibilities during busy periods.
6. Attention to Detail
   • Checking inventory levels and reporting shortages.
   • Ensuring accurate pricing and labeling of products.
7. Physical Stamina
   • Standing for extended periods, lifting heavy items, and moving stock.
   • Performing repetitive tasks efficiently.
8. Cash Handling Skills
   • Operating the cash register, handling payments, and providing accurate change.
   • Processing refunds or exchanges in line with store policies.
9. Teamwork and Collaboration
   • Working cooperatively with team members to meet store goals.
   • Assisting colleagues during peak times or special events.
10. Flexibility and Adaptability
    • Adapting to changes in schedules, tasks, or store policies.
    • Being available for shifts during weekends, holidays, or peak seasons.

Desired Candidate Profile

You will be responsible for the receiving activities at the Purchasing office, to countercheck and monitor all receiving items purchased by the Purchasing office. You are also responsible for inventory and storekeeping, ensuring the goods placed in the General Store and other assigned stores are in good order.

Qualifications

• Must have the appropriate documented training from a technical/vocational institute.
• Good storekeeping knowledge.
• A polite and tactful communication style.
• Strong time-management and organizational skills.
• Proficiency in English.
• Customer Assistance:
  • Helping customers locate products and answering their queries.
  • Providing recommendations based on customer needs.
• Stock Management:
  • Restocking shelves and organizing inventory.
  • Monitoring stock levels and reporting low inventory to supervisors.
• Cash Register Operations:
  • Processing transactions accurately and efficiently.
  • Balancing the cash drawer at the end of shifts.
• Store Maintenance:
  • Keeping the store clean, organized, and visually appealing.
  • Assisting in arranging displays or promotional setups.
• Safety and Security:
  • Following store safety protocols to prevent accidents.
  • Monitoring for shoplifting or other security issues.
• Promotions and Sales:
  • Informing customers about ongoing sales and loyalty programs.
  • Upselling products to meet sales targets.