Stewarding Supervisor

Company Description

Fairmont Ajman is a beachfront 5-star hotel situated in Ajman, just 30 minutes away from the bustling metropolis of Dubai. Combining hospitality and elegance with a deep connection to our natural surrounds, Fairmont Ajman promises exceptional cultural, leisure and dining experiences in a truly spectacular setting. Featuring 252 guest rooms and suites complete with ample space and breathtaking views of the Arabian Gulf, Fairmont Ajman presents travelers with all the comforts of home, alongside world-class service.

Job Description

• Participate in dishwashing, garbage removal, silver polishing, pot washing or any other stewarding area as necessary in accordance with department needs.
• Ensure a safe and productive operation.
• Assure compliance with Ajman Health Department standards.
• Supervise and maintain the sanitation of kitchen, storerooms, hallways, loading dock, kitchen and service equipment.
• Assist in the training of all stewarding duties.
• Maintain and update the stewarding communication board and communicate to colleagues when required.
• Ensure all colleagues are following the proper grooming standards.
• Ensure proper communication and handover is done between shifts and between leaders using logbook and emails.
• Check Banquet Event Orders (BEO) / Restaurant Event Orders (REO) to determine setups needed for banquets and restaurants.
• At the start of shift, conduct a complete walkthrough of stewarding areas to observe the status of all areas.
• Continuously walk through all areas to ensure all outlets are replenished with cleaning supplies, hygiene supplies, and service equipment.
• Assist in re-assigning colleagues during shift to areas of need.
• Be responsible for answering the Stewarding Phone and assisting all operations with requirements.
• Assist in controlling stocks for daily use in the department (cleaning products, mop heads, etc.).
• Assist in controlling breakage and wastage.
• Maintain cleanliness of all kitchens and Heart of the House (HOH) areas and ensure all maintenance needs are addressed.
• Ensure all paper towel dispensers are full at all times throughout the shift.
• Conduct shift briefing when required.
• Perform daily checks on staffing levels, quality control, maintenance, and cleanliness.
• Maintain regular attendance at department and operations meetings.

Qualifications

• Previous experience in a Stewarding department preferred.
• Strong interpersonal and problem-solving abilities.
• Computer literate in Microsoft Windows applications preferred.
• University/College degree in a related discipline is an asset.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.