Stakeholder Manager

General Description of Role and Responsibilities for the role of Stakeholder Manager within Operations & Maintenance

• Coordinate stakeholder engagement in particular asset owners, Authorities, and other third-party stakeholders.
• Manage the Clients NOC and Permit to Work application portal for works with the public realm.
• Monitor permit and NOC applications and ensure that Community Rules are strictly adhered to and enforced.
• Draft and issue circulars relating to planned works and events, ensuring suitable advance notice to avoid disruption to the communities.
• Interact with Abu Dhabi authorities, mainly ADDC, ADCD, ADM, ADSSC, Transco, ITC, EAD, ADNOC, etc.
• Coordinate with relevant utilities agencies, departments, and applicable authorities with mandated authority over the installed assets to ensure that applications for permits and NOCs from the Client already include the necessary authority approvals.
• Complete site co-ordination meetings and inspections ahead of issuing permits and NOCs and again once the permit and/or NOC has been issued.
• Build and maintain strong relationships with Key Stakeholders.
• Work closely with the O&M Contractors, PMC and client teams to ensure all interface queries/issues are satisfied and closed within SLA.
• Assist in monitoring the O&M Project delivery related to the utilities agencies and services providers against established baselines for required permits, inspections and approvals.
• Ensure interface activities are being performed in accordance with contractual obligations.
• Identify opportunities to improve the Stakeholder function.
• Perform other duties as assigned by the line manager/supervisor.

Qualifications, Experience, Knowledge and Skills:

• Bachelor's Degree.
• Minimum of 10 years of working experience in UAE within the same or similar role.
• Particular experience required in administering NOC and Permit to Work systems.
• Working knowledge of Authority requirements, including ADSSC / SWS, ADDC, ADM, ITC, MCC, etc.
• Arabic and English language proficiency.
• Experience of strictly enforcing Client rules and requirements.
• Ability to communicate with authorities' representatives.
• Demonstrated ability to build and maintain strong relationships with key stakeholders.
• Ability to assume responsibility and to interface and communicate effectively with others.
• Proactive approach to resolving issues.
• Strong leadership skills.
• A methodical and structured manner of working.
• Ability to interpret drawings and specifications.
• Knowledge of local regulations and standards.
• Knowledge of permitting requirements.
• Effective oral and written communication skills at all levels.
• Ability to represent the company and project team professionally to the Client, Contractors and Stakeholders.