Sr.Teller

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Responsibilities:

1. To fulfil the customer requirements over the cash counter by receiving cash, cheques, transfers between customer’s accounts, in-house clearing, outward clearing, issuing manager cheques, and collecting charges for retail customers.
2. Process all counter transactions accurately and swiftly, ensuring that all activities during working hours adhere to the bank’s policy and standard operating procedures.
3. Cross-sell and refer high-profile and wealth customers to the CRO for further cross-selling of bank products.
4. Train all tellers whenever required in the branch.
5. Manage teller functions in the branch to ensure the delivery of quality service to customers, maintenance of operational controls, and continuous improvement of efficiency.
6. Ensure that procedures laid down in the operations manual are followed and proper controls are in place to avoid operational losses/risk.
7. Deal with the assigned security company regarding the delivery/collection of cash from the central bank and/or other branches, as well as the collection of cheques from CDM delivered by the security company.
8. Ensure that soiled notes are deposited at the central bank at regular intervals.
9. Arrange new note stocks for festive seasons.
10. Perform any other duties or responsibilities consistent with the role as assigned by management, i.e., backup of SOCS.

Key Accountabilities

1. Carry out a range of counter banking transactions ensuring 100% accuracy in receipts and payments.
2. At the end of each day’s transactions, all tills must be accurately balanced, and any discrepancies highlighted to the Teller Supervisor and investigated that same day.
3. Ensure full knowledge and compliance with the Central Bank’s AML Regulations, reporting any grounds for suspicion, including suspected frauds and counterfeits, to the Teller Supervisor immediately.
4. Respond to internal and external customers promptly and courteously, always providing adequate clarification on the information given.
5. Provide continuous feedback and seek guidance and assistance from the direct supervisor on any irregular or suspicious transactions.
6. Upon request, provide on-the-job training to colleagues.

Other Accountabilities

1. Undertake other duties at a similar level when required.
2. Immediately escalate to the branch Supervisor or the Manager Customer Relationship (MCR) any breach, risk, or loss event suspected.
3. Keep abreast of Central Bank Regulations regarding counter transactions.
4. Cross-sell to customers and introduce bank products and services while performing transactions, as well as handing over brochures and referring customers to the OCR for further cross-selling.

Job Context

A general commentary of any aspects of the job that do not fit logically in the other sections, e.g. current projects, operating context/environment.

Processing all counter transactions accurately and with zero errors while delivering the best service to customers as per bank standard service and cross-selling bank products.

Education

Experience and Skills

Skills:

1. Counter-related functions - Knowledge and skill to identify forged currency notes.
2. Cash management - Good interpersonal skills.
3. Clearing & Collection - Good communication skills.
4. Basic computer skills.

Work Experience:

A minimum of 3 years experience in branch operations with a focus on cash management.

Customer Service - Retail Banking - Proficient.

Product Knowledge - Retail Banking - Basic.

Core and Regulatory Banking Systems - Retail Banking - Proficient.

Process Improvement - Retail Banking - Basic.

Change and Innovation - Basic.

Communication - Basic.

Evaluating and Solving Challenges - Basic.

Results Orientation - Basic.

Working and Collaborating with Others - Basic.