Sr. Solutions Architect

ExtraHop's Solutions Architecture team is very different from many other consulting practices; we focus on outcomes and customer success rather than racking up billable hours. As a member of our Solutions Architecture team, you'll play a critical role in the success of our customers, products, and position in the marketplace. Our Architects tackle the most difficult business and technology problems across a vast array of industries and technologies. As a Solutions Architect at ExtraHop, you will never be bored again.

Key Responsibilities

• Conduct deep technical and business discovery sessions with Fortune 500 customers and develop creative solutions to challenges uncovered.
• Analyze customer network topologies and application stacks; develop strategies to acquire high-value data from the wire.
• Profile industry-specific applications across a broad range of verticals; create technical assets and written collateral to support product improvement and marketing efforts.
• Conduct root cause analysis of high-profile technology problems and advise customers on their resolution.
• Develop customized data analysis to monitor changing technical and business conditions in real-time.
• Create rich data visualizations to aid tactical investigations and realize strategic objectives.
• Design and implement ExtraHop product deployments to maximize time-to-value and ongoing positive technical outcomes.
• Create automated tools to streamline repeatable processes and maximize time spent building intelligent solutions.
• Conduct hands-on learning sessions with key customer personnel.

Required Qualifications and Experience

• Bachelor's degree or equivalent experience in computer science, engineering, or information technology.
• Minimum of 3 years of experience in Information Technology, particularly networking and systems administration.
• Experience in customer-facing positions; excellent interpersonal skills.
• Understanding of core networking principles (layers 2 through 4 of the OSI model) and application protocols (HTTP, SQL, CIFS/NFS, HL7, Memcache, DNS).
• Familiarity with principles of internetworked applications and related technologies (HTTP, databases, caching, distributed systems, etc.).
• Independence, motivation, and desire for practice ownership.
• Network (switching, routing; preferable the candidate has a CCNA/JNCIA or Aruba/Meraki equivalent).
• DevOps (Exposure to cloud such as AWS or Azure, or any form of cloud templating such as Terraform, would be highly regarded).
• Security (Proven background working with either firewalls, load balancers, proxy services, SASE providers).
• OffSec (exposure to pentesting tools and methodologies would be highly regarded).
• Technical Writing (open to writing documentation that can propose a point, then describe it in technical terms to a managerial audience).
• Time Management (required to manage one's time, coordinate sessions and upcoming meetings).
• Group Presentation (the ability to present office hours / 90-minute training to groups of 15-20 people would be highly regarded).