Sr. Relationship Officer - Business Banking - CLU

Job Purpose

Coordination with customers, Support & Customer Service, Sales, Revenue generation.

1. To open a minimum of 8 non-borrowing accounts in a month.
2. Adhere to and achieve the liability/Forex/Operating income targets from the new bookings.
3. Grow the Liability base of Conventional and Islamic Deposits and CASA balances.
4. Ensure immediate processing of applications received from customers.
5. Ensure account opening processes are in accordance with the policy and procedures of NBF’s compliance and Risk appetite statement.
6. Have complete knowledge of NBF Liability products and offerings, including Cash management Products.
7. Cross-sell FX to potential customers to ensure maximum wallet share and liaise with the Treasury Dept. to refer such customers.
8. Be aware of products offered in the market by competitors and provide constructive feedback on product, process, and service improvement.
9. Effectively manage customer grievances and complaints and ensure timely resolution.
10. Ensure that the requisite Operating Income and Average balance targets are achieved from Existing and New to Bank Customers.
11. Safeguard the reputation of NBF and avoid overcommitting and under-delivering.
12. Maintain transparency with the line manager and declare the source of referrals.
13. Conduct necessary and additional due diligence jointly as a team to ensure that only the right accounts as per the Bank’s risk appetite are allowed to onboard.
14. At all times, ensure that the Bank’s reputation is not put at threat and enhance it wherever possible.
15. Whistle blow where necessary to alert team members to take appropriate corrective action in high-risk accounts.
16. Assist the team in obtaining necessary documentation from clients to satisfy the Bank’s due diligence requirements and keep the client account record up to date.
17. Ensure careful review of the CPV reports in liaison with RM and address any findings on the CPV report prior to onboarding the account.

Work Experience

Minimum 2 years of experience in SME banking and liability sales.