Sr. Program Manager - RBS Emerging Stores, Retail Business Services

Sr. Program Manager - RBS Emerging Stores, Retail Business Services

Do you want to enable Amazon to provide high quality products to its customers? Are you willing to ensure seamless onboarding experience for our selling partners and provide right & relevant product information for our customers? Are you willing to improve the quality of Customer Search experience? Are you ready to enrich the Amazon catalog in both complete and comprehensive way for great shopping experience every time? Are you ready to take on the challenge of scaling these programs across MENA region? If so, this is the right leadership role for you.

As part of Retail Business Services (RBS) team, our vision is to enable Amazon to provide defect free and best of available products to its customers. We strive to offer seamless listing experience for our selling partners and a largest & best available selection with right product information for our customers. We ensure best buying and post buying experience to the customer by providing complete and correct information in the detail page. To accelerate and excel in our execution, we want to leverage scalable tech solutions and expand our programs globally.

We are looking for a Program Manager to shape and lead our International Emerging Store strategy.

As a Program Manager for Emerging countries, you will hold the key role of defining the emerging stores strategy in partnership with country teams and responsible for driving programmatic initiatives to improve customer experience, seller experience, and reduce returns at Amazon.

Key Responsibilities

1. Lead strategic initiatives to reduce defects throughout the customer journey and enhance the customer experience as the single point of responsibility for emerging countries.
2. Build analytical and problem-solving skills in the team to communicate effectively to senior leaders (Director+) about customer negative sentiments/trends, and drive initiatives to enhance efficiency and overall P&L.
3. Collaborate cross-functionally with Category teams, Fulfilment Centre, CX & technology teams across Amazon and RBS operations teams to analyze customer & seller-reported defects and develop long-term solutions.
4. Build scalable solutions to find drivers for customers by partnering with product, technology, and science teams to conceptualize innovative customer experiences.
5. Continuously push boundaries of innovation through defect reduction and continuous improvement projects of high visibility.
6. Foster accountability across business units and set the tempo through effective prioritization and execution.
7. Own MBR/QBR and 6-pager documents for Director+ to update progress, align on approach, and support required.

BASIC QUALIFICATIONS

- 7+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

PREFERRED QUALIFICATIONS

- 6+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.