Sr Product Manager Payments MENAT Payments - Amazon Middle East and North Africa FZ-LLC

As digital payments evolve in the Middle East (MENA), organizations are undergoing digital transformation and seeking simpler, safer, and affordable ways to process payments. Amazon Payments is at the forefront of innovation, reimagining payments in the MENA region. We build trusted, simple, and affordable payment experiences for our customers and solve challenges such as increasing electronic payment coverage, enhancing purchasing power at checkout, mitigating transactional risks, and offering payment insights.

The MENA Payments Team is looking for an experienced Senior Product Manager to build and scale Payment Products for Amazon in MENA. You will be responsible for developing the Instant Bank Discount products to improve the payments experience of new and existing Amazon customers as they navigate through their purchase experience. You will ensure that Amazon delivers a consistent and low-friction purchase and card discount experience across all businesses, removing bottlenecks to drive growth.

The role will also be responsible for improving the current Instant Bank Discount customer experience platform, constructing the customer value proposition, and business partner value proposition. You will need to dive deep into customer metrics, competitive benchmarking, technical improvements, better customer experience, and other relevant data to inform your product strategy.

This role will collaborate with internal customers to build business cases to advocate for new payments experiences, define product design and requirements, own the roadmap for the charter, and provide regular business updates. You will ground your approach on analytics, collaborating with our Product Managers, Technical Teams, Payments Operations, Legal, Public Policy, Finance, and Data Scientists to drive the best experience for Amazon MENA customers. You will also work with external banking stakeholders as needed. You will also be responsible for scaling Instant Bank Discounts to existing locales in MENA and launching in newer locales of Turkey and South Africa.

This position involves regular communication with senior leadership on product design and feasibility, business case improvement areas, project and operational risks. Cross-team coordination, project management, and executive presentation skills are essential. The ideal candidate will also have superior analytical abilities, a track record of finding practical, simple, and creative solutions to complicated problems without sacrificing quality or core functionality, and stellar business writing skills. You should be comfortable working both at a strategic level and diving deep into the details to ensure solution feasibility and quality. You will ensure that Amazon's products meet and exceed the highest standards in experience, cost, engagement, security, and technical precision. You will help chart the course of creating new products and services that solve real problems for both internal and our customers.

The position is based in Dubai, United Arab Emirates.

Key Job Responsibilities

Product Strategy / Direction: Continually assess the needs of customers, market trends, competitive opportunities, and threats in defining and evolving the product strategy for digitization. Define both long-term strategy and short-term plans to achieve the product vision and deliver business results.

Roadmap Planning: Ensure consistency of product lifecycle processes from concept to launch. Provide value-based prioritization of product development initiatives to ensure maximum ROI and market-driven alignment. Deliver world-class innovation in features, usability, and product performance in a consistent cadence of releases. Manage a cross-functional process for prioritizing, delivering, and launching major product releases.

Requirements Definition: Develop comprehensive product plans incorporating market requirements, define the competitive arena, and establish the objectives, strategies, and actions required to achieve business goals. Produce high-quality requirements documents and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget. Write user stories to communicate customer needs in an agile development environment.

Product Rollout: Work with teams to create and execute go-to-market plans for new features. Monitor key performance metrics to ensure product performance and identify optimization opportunities.

Minimum Qualifications

• 5 years of product or program management, product marketing, business development, or technology experience
• Master's degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience with end-to-end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products
• Experience in driving key business metrics and strategies to deliver them

Preferred Qualifications

• Experience in influencing senior leadership through data-driven insights
• Experience working across functional teams and senior stakeholders