Sr. Manager - Sales Operations

Responsible for driving operational excellence across Moro Hub’s sales operations. This role ensures the accuracy, timeliness, and efficiency of all sales-related processes, including financial forecasting, CRM management, order processing, and customer billing. The incumbent will oversee a team that manages detailed operations while ensuring seamless execution of all time-sensitive sales functions.

Responsibilities:

Financial Forecasting & Sales Analytics:

• Develop and maintain accurate financial forecasts for revenue and gross margin.
• Track and report on sales performance metrics, ensuring alignment with corporate targets.
• Support the CDBO in strategic decision-making through data-driven insights and reporting.

CRM Management & Data Integrity:

• Maintain CRM hygiene by ensuring accuracy, completeness, and consistency of all records.
• Lead CRM enhancements and developments to improve usability and efficiency.
• Establish best practices for data entry, validation, and reporting to support sales operations.

Order & Delivery Management:

• Monitor and track all time-sensitive operations related to customer purchase orders and their respective deliveries.
• Ensure seamless coordination between sales, procurement, and delivery teams to meet customer expectations.

Customer Billing & Supplier Payments:

• Identify and mitigate risks related to order processing and fulfillment.
• Oversee customer billing processes to ensure timely and accurate invoicing.
• Track payments to suppliers for cost of goods sold (COGS) to maintain financial discipline.
• Collaborate with finance and procurement teams to ensure proper documentation and compliance with financial policies.

Team Leadership & Process Optimization:

• Lead and mentor a team responsible for sales operations, ensuring high performance and accountability.
• Implement structured processes and workflows to improve operational efficiency.
• Drive continuous improvement initiatives to streamline operations and enhance productivity.

Qualification and Experience:

• Bachelor’s degree in Finance, Business Administration, Marketing, Economics or related field
• Should have 8-10 years’ experience in Sales Operations, Customer Service and Key Account Management.
• Sales Operations and CRM Management experience.
• An excellent aptitude for finance and decision making.
• Specialized training in sales/negotiation/win strategies
• Negotiation and persuasion skills
• Excellent communication skills.