Sr. Front Desk Officer

Melodica Music Academy is a renowned institution dedicated to the promotion of music and fostering a creative environment for music enthusiasts. We take pride in offering high-quality music education and nurturing talent. Our mission is to inspire the world through the power of music, and we are currently seeking a Senior Front Desk Officer to contribute to this mission.

Job Description:

As a Senior Front Desk Officer at Melodica Music Academy, you will be the face of our institution and play a crucial role in providing a welcoming and efficient experience for our students, parents, and staff. You will be responsible for managing the front desk, overseeing administrative tasks, ensuring a smooth flow of operations, and promoting sales of our music education services.

Responsibilities:

Front Desk Management: Greet and assist students, parents, and visitors, ensuring a positive and welcoming experience.

Administrative Tasks: Handle a variety of administrative duties, including answering phone calls, scheduling appointments, and managing inquiries.

Student Support: Provide information and assistance to students, parents, and staff regarding classes, schedules, and general queries.

Records Management: Maintain accurate records, including student attendance, schedules, and other relevant data.

Facility Coordination: Coordinate with other departments to ensure smooth classroom operations and handle facility-related matters.

Payments and Invoicing: Process payments, invoices, and maintain financial records related to student enrollments.

Sales Promotion: Actively promote and upsell music education services to potential students and parents.

Problem Resolution: Address and resolve inquiries, concerns, or issues from students, parents, and visitors in a professional and helpful manner.

Team Support: Collaborate with other staff members to ensure effective communication and the overall efficiency of operations.

Qualifications:

• Bachelor's degree or equivalent work experience in a relevant field.
• Proven experience in a front desk or customer service role.
• Strong interpersonal and communication skills.
• Organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• Proficiency in using office software and equipment.