Speed Subject Matter Expert (SME), AMET ACES

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online.

Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with standing still.

To continue to drive process excellence within our business and drive innovation towards faster delivery and fulfilling of customer promise, we are currently looking for a Speed SME who will join the AMET ACES Team.

As an ACES (Amazon Customer Excellence Systems) Manager, you will drive process standardization on site. You will be the link between supply chain and the ACES team. As a member of the ACES team itself, you will contribute to the optimization of the same day delivery stations operations, providing the station with sufficient knowledge and appropriate tools to improve performance.

Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.

Key job responsibilities

• Act as the first contact for same day delivery stations and direct dispatch operations team regarding process improvements and benchmarking.
• Work on effective change processes and contribute to network standardization via best practice sharing.
• Monitor the logistics and delivery success through set in station and on road performance indicators.
• Set up action plans and execute them to drive current performance to benchmark rates.
• Be a key driver for successful order execution, thus positively influencing customer satisfaction.
• Contribute to audit initiatives and support results-driven action planning.
• Support deployment of process standard implementations and upgrades within the delivery station, partnering with station management and several stakeholders.
• Support development and continuous piloting of process improvements and ongoing benchmarking initiatives.
• Ensure station management understands benchmark rates and is trained in technical configurations to drive accurate reporting and productivity boosts.

This role will be based in a fulfillment center. You are willing to work in non-traditional shift patterns which include nights.

BASIC QUALIFICATIONS

• Bachelor's degree preferably in Operations, Engineering or Logistics.
• Experience in Distribution and/or Fulfillment processes, ideally in a fast-paced industrial, logistics or production environment.
• High level of written, verbal and interpersonal skills.

PREFERRED QUALIFICATIONS

• First professional experience in process management.
• Expertise in Lean Management, Six Sigma and other OE tools.
• Responsibility for the quality of work while striving for steady excellence and optimization.
• Proven analysis and problem-solving skills.
• Data analysis skills and familiarity with supporting tools e.g. Minitab, JMP, MS Excel, MS Access.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.