Specialist Quality Assurance

Minimum Requirements

Bachelor Degree in Business Management, Marketing or equivalent.

1. At least 8 years of experience in a similar role including at least 3 years in call centre operations quality assurance.
2. Excellent verbal, written and interpersonal communication skills.
3. Outstanding customer service skills and dedication to providing exceptional customer care.
4. Focus on quality and customer service.
5. Exceptional listening and analytical skills.
6. Must be able to effectively deal with people at all levels inside and outside of the Company.
7. Creative ability & writing proficiency.
8. Ability to multitask and successfully operate in a fast paced, team environment.
9. Must adapt well to change and successfully set and adjust priorities as needed.