Specialist - Kitchen Onboarding

Job Responsibilities

1. Managing all brands front end onboarding in Delivery Hero Kitchens regionally.

2. Responsible for the Partner moving in the equipment and going live as per the agreed date.

3. Responsible for off boarding brands from kitchens as per offboarding guidelines.

4. Single point of contact between Kitchen Operations and Kitchen Sales team for better communication.

5. In case of delay in move in equipment by Partner, coordinate with the Kitchen Sales team to find replacement.

6. Owning and updating the Partner Onboarding Master Sheet.

7. Sending weekly updates to all stakeholders on the vacant stalls, churn and new partners going live.

8. Coordinate with the kitchen team namely: Sales, Operations, Growth and Project to initiate brand onboarding.

9. Coordinate with the Partner Brands to obtain documentary requirements for brand onboarding and all relevant documents required for trading (Trade License, Staff Permits, Health Cards, PIC, etc).

10. Coordinate with the Kitchen Sales Team and Account Management for commercial accuracy and other concerns.

11. Ensures that all requirements and all required signatures are complete and submitted to Salesforce for brand onboarding.

12. Monitor the progress of the submission to Salesforce and rectify the deficiencies (if any) in a timely manner to ensure that the onboarding processes are progressing as required in the absence of Onboarding Associate.

13. Coordinate with the external support team such as POS Content, Quality, Logistics on Menu Configuration along with Partners' POS Provider in the absence of Onboarding Associate.

14. Coordinate with the logistics team for the provision of Talabat Device, performing Test Orders and bringing the brand live in the absence of Onboarding Associate.