Specialist CRM

Responsibilities

• Creation of ad-hoc CRM campaigns as one-off sends to support local teams.
• Build campaigns and automated flows in Braze across multiple channels (Push Notifications, In App, Emails, SMS).
• Work with Regional teams to set up automated flows to drive the uptake, engagement, and retention on their new products.
• Roll out campaigns into new countries/new verticals in line with expansion.
• Support projects coordinating with Campaign Operations Manager and Delivery Hero central team for marketing automation and efficiency improvement through Braze.
• Ensure effectively set up A/B test campaigns for experiments and hypothesis testing.
• Ensure proper quality control of campaigns being launched.

What you need to be successful

• Bachelor's degree.
• Minimum 3 years of proven relevant work experience, preferably in a fast-paced working environment.
• Experience in working with CRM and campaign management tools, specifically Braze.
• Being implementation focused with a strong emphasis on delivering high-quality campaigns.
• Good time management skills.
• Good stakeholder management skills to maintain expectations on timelines within the context of multiple simultaneous requests being managed.
• Fluency in written and spoken English; Arabic is a plus.
• Good interpersonal and communication skills.