Specialist CRM

Responsibilities:

1. Creation of ad-hoc CRM campaigns as one-off sends to support local teams
2. Build campaigns and automated flows in Braze across multiple channels (Push Notifications, In App, Emails, SMS)
3. Work with Regional teams to set up automated flows to drive the uptake, engagement, and retention on their new products
4. Roll out campaigns into new countries/new verticals in line with expansion
5. Support projects coordinating with Campaign Operations Manager and Delivery Hero central team for marketing automation and efficiency improvement through Braze
6. Ensure effectively set up A/B test campaigns for experiments and hypothesis testing
7. Ensure proper quality control of campaigns being launched

What you need to be successful:

1. Bachelor's degree
2. Minimum 3 years of proven relevant work experience, preferably in a fast-paced working environment
3. Experience in working with CRM and campaign management tools, specifically Braze
4. Being implementation focused with a strong emphasis on delivering high-quality campaigns
5. Good time management skills
6. Good stakeholder management skills to maintain expectations on timelines within the context of multiple simultaneous requests being managed
7. Fluency in written and spoken English, Arabic is a plus
8. Good interpersonal and communication skills