Specialist- Client Servicing

• Responsible for daily monitoring the client queries and processing of client servicing processes covering Domestic and Regional and International Market of diverse products like equities, mutual funds, fixed income, hedge fund, structured funds, ETF and ensuring highest quality of client service delivery as per international standards.
• Communicate with many entities: Clients, Counter parties, Markets, Sub Custodians, Regulators, Companies, Brokers, Paying Agents, Issuers covering Local, Regional, Global Markets, related to static data set up support Due Diligence visits linking to client reporting process.
• The incumbent is responsible for adhering to established quality control measures and procedures.
• Responsible to provide the first level training for new specialists and will assist specialists in handling inquiries.
• Active participation in understanding the Operating module, including Securities Lending and Borrowing transactions, that are large in value and complex in nature, ensuring their successful corporate actions processing, avoiding loss and penalties to the bank and clients that could cause the bank Reputational, Financial and Operational Risk.
• Current offering of Department: Position Management, Security / Cash Settlement, Corporate Actions, Reporting, Invoicing, Reconciliation, Swift, Market Security Movement, Cash Management, Income Management. Planned expansion into support of Securities Lending, Client Short Selling, Network Management Support, Claim Management and other services.
• Specialist will participate in section related projects such as system upgrade / changes, processing enhancements and off hours system testing.
• Active participation in implementation of corporate actions processing related to New clients SLA and SLD, Sub Custodian SLA, New Functions, Products, Market Rules Regulations and Procedures with relevant controls to provide highest level of client delivery.
• Tracking of other custodian's offering in line with International best practices with clear understanding of client's requirements, adapting to rapidly changing business environment and client's requirements.
• Responsible to coordinate and work with various internal departments and external entities and concerned persons as an integral part related to participation in Projects in order to Reengineer the process for excellence client delivery and reduce manual activities.

Job Accountabilities:

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organisation’s values and ethics at all times to support the establishment of a value-driven culture within the bank.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Reporting:

• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.

Participation on section related projects, systems upgrades / changes, new client requirements, new product functions related to client reporting and Billing.

• Understanding and active participation in Projects requirements and system upgrades and changes.

Process Management:

• Ensure accurate and timely processing of client and client impacting instructions. Reconciling to confirm appropriate settlement of all transactions (FX, Cash, Securities, Reports and Billing). Volumes are significant, and as this is a new and up-and-coming business the volumes and complexity of the products and services being offered are increasing exponentially.
• Managing transactions that are large in value and complex in nature, ensuring their successful settlement, avoiding loss and penalties to the bank and clients that could cause the bank Reputational, Financial and Operational Risk.

Qualifications:

• University Graduate / Bachelor’s Degree (or 5 years related work experience).
• 5+ years related experience in security services and/or back office operations e.g., managing client onboarding and reporting/securities settlements.
• Solid understanding of security services and operations and accounting activity related to security services.
• Ability to work under pressure, to prioritise and to manage several tasks at the same time.
• Team oriented and ability to work under pressure.
• Ability to achieve business objectives without compromising controls and risk parameters established.
• Strong execution skills in a multi-tasking mode and follow-up effectively.
• Self-starter with excellent attitude, communication and interpersonal skills.
• High level of accuracy & attention to detail and excellent team working skills.
• Specific experience in Securities related functions e.g., Client Services, Corporate Actions, Settlement, Data Maintenance & Billing or Custody Account Opening will be an added advantage.