Specialist – Cards Operations

Job Title: Specialist Cards Operations

Department: Operations / Cards Management

Line Manager: Unit Head, Card Operations

Job Purpose:

• Process Credit/Debit Card issuance, renewal, replacement, reissue, and cancellation.
• Manage settlements, chargebacks, disputes, activations, deactivations, and payments.
• Ensure compliance with bank policies, risk management, and fraud prevention.

Key Responsibilities:

• Process credit/debit card applications, embossing, and issuance as per SLA.
• Manage card activation, deactivation, blocking, and cancellations upon request.
• Handle settlements for credit, debit, and UAESWITCH transactions.
• Process chargeback claims and customer disputes per VISA, MasterCard, and UAESWITCH guidelines.
• Maintain records, reconcile transactions, and generate MIS reports.
• Ensure compliance with UAE regulations and internal risk management frameworks.

Key Performance Indicators:

• Accuracy in processing and data entry.
• Timely settlement, reconciliation, and reporting.
• Compliance with bank policies and fraud prevention measures.

Qualifications & Experience:

• Education: Graduate
• Experience: 2+ years in Cards Operations, 14+ years in Retail Banking preferred.

Skills & Competencies:

• Strong communication, problem-solving, and supervisory skills.
• Organizational awareness and ability to work under pressure.
• Knowledge of UAE banking regulations and compliance.

Regards

TASC Recruitment Team