Be responsible for spa treatment consultations and identification of possible contraindications.
Perform beauty therapy treatments, massage and body therapy treatments, and specialized treatments for members and guests to the required standard, providing guests with a home-care well-being program.
Provide after-care advice for members or guests.
Achieve retail sales targets.
Ensure that all treatment rooms and therapy back of house areas are maintained to high standards of cleanliness and hygiene.
Ensure that all equipment is serviced as part of a preventative maintenance program.
Carry out spa tours and consultations with guests and members, giving personalized advice and promoting facilities, treatments, and products.
Assist during spa promotions and events.
Assist with marketing and public relations.
Have complete knowledge and understanding of all services and products offered.
Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
Perform prep work, properly clean, and restock rooms as required.
Actively promote the spa, treatments, services, and retail, as well as programs, promotions, and/or discounts available.
Handle guests’ questions and concerns professionally and courteously.
Provide accurate, appropriate, and immediate responses to all requests by guests.
Possess the ability to work without direct supervision.