Spa Therapist - Dubai

Job Summary: We are seeking a talented Spa Therapist to join our team at One&Only The Palm, Dubai. In this role, you will deliver exceptional spa treatments and services, ensuring a memorable experience for our guests. You will contribute to the overall success of the spa while maintaining the highest standards of client care, cleanliness, and professionalism.

Responsibilities:

1. Provide a range of spa treatments, including massages, facials, body treatments, and wellness therapies, tailored to individual guest needs.
2. Maintain a high level of customer service, ensuring that each guest feels valued and relaxed.
3. Adhere to all health and safety regulations and spa protocols, maintaining cleanliness and hygiene standards in treatment rooms and communal areas.
4. Educate guests on products and services, promoting retail sales and upselling spa packages and treatments.
5. Develop and maintain positive relationships with guests to enhance their overall experience and encourage repeat visits.
6. Collaborate with the Spa Manager and team to create innovative treatment menus and spa experiences that align with brand standards.
7. Attend training and development sessions to enhance skills and knowledge of spa services and products.
8. Handle guest inquiries, feedback, and complaints promptly and professionally.
9. Assist in inventory management, including ordering and restocking supplies as needed.
10. Maintain professional appearance and grooming in accordance with spa standards.
11. Participate in marketing and promotional activities to increase spa awareness and guest engagement.

Requirements:

1. Minimum of 2 years of experience as a Spa Therapist in luxury resorts or five-star hotels.
2. Strong knowledge of various spa treatments and wellness practices, including massage techniques, skincare, and holistic therapies.
3. Excellent communication skills in spoken and written English; proficiency in additional languages is a plus.
4. Strong customer service orientation with the ability to create a welcoming and relaxing environment.
5. Flexible, dynamic, and passionate about delivering high-quality guest experiences.
6. Good leadership skills with the ability to work collaboratively within a team.
7. Certification in spa therapy, massage therapy, or related fields is required.
8. Ability to work flexible hours, including evenings, weekends, and holidays as needed.
9. Strong organizational skills and attention to detail.

Level of Education:

Certification in Spa Therapy, Massage Therapy, or related fields.

Work Hours:

Full-time; flexible hours including evenings, weekends, and holidays as required by operational needs.

Experience in Months:

24+ months (2 years) of relevant experience in a luxury spa environment.