Spa Therapist at Waldorf Astoria Dubai International Financial Centre

Job Description - Spa Therapist at Waldorf Astoria Dubai International Financial Centre (HOT0B8AJ)

Job Number:

HOT0B8AJ

Work Locations

Waldorf Astoria Dubai International Financial Centre, Dubai 74777

A Spa Therapist at Waldorf Astoria Dubai International Financial Centre is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice, and tours of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in true Waldorf standards.

As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:

• Attending Hilton Trainings and monthly departmental meetings as required
• Ensuring high standards of cleanliness in the department
• Reporting any maintenance issues to the Spa Manager
• Assisting in all areas of the operations as requested by the Spa Manager
• Being fully aware of current and future services offered by the hotel
• Providing efficient guest service from point of arrival to check out, including booking, changing, and canceling appointments, and upselling retail
• Accurately scheduling all massage reservations and processing all billing and posting for spa and retail services
• Explaining spa treatment menu and packages to guests
• Greeting and welcoming all incoming and outgoing guests and staff in accordance with brand standards
• Maintaining the quality of service and overall appearance of locker areas, lounge area, and restrooms
• Ensuring proper cleanliness of locker room, lounge, steam/sauna room, prep room, and restrooms
• Stocking water and other beverages and setting up and breaking down the beverage and fruit station
• Ensuring audio-visual equipment is well maintained and in perfect condition
• Orienting guests through our Fitness facility and providing true Waldorf service

A Spa Therapist at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to read, write, speak, and understand the English language to effectively communicate with guests
• Ability to deal with problems involving several concrete variables in standardized situations
• At least 1 year experience as a spa therapist in the luxury hospitality industry