Spa Therapist

Qualifications :

• Provide guests with thorough and knowledgeable range of spa treatments using professional draping techniques.
• Escort all guests to changing rooms, retail/relaxation area, or next appointment.
• Greet all arriving and departing guests in treatment areas by name.
• Receive and respond to all guests' concerns, comments, or complaints with discretion and urgency.
• Advise all incoming guests of treatment procedures, special instructions, and billing information.
• Communicate guest request preferences to relevant departments and coworkers.
• Provide respect, sensitivity, and concern for guests' needs with a professional and pleasant manner.
• Maintain positive guest relations at all times, including in-house external residents and telephone enquiries.
• Accommodate VIP guest preferences.
• Practice professionalism in every situation with management, guests, and employees, treating each person with respect and integrity.
• Maintain the confidentiality policy for all guests and employees.
• Maintain guest history files.

Remote Work : No

Employment Type : Fulltime