Spa Therapist

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description:

A Spa Therapist at Waldorf Astoria Dubai International Financial Centre is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice, and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in true Waldorf standards.

What will I be doing?

As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:

1. Attending Hilton Trainings and monthly departmental meetings as required
2. Ensuring high standards of cleanliness in the department
3. Reporting any maintenance issues to the Spa Manager
4. Assisting in all areas of the operations as requested by Spa Manager
5. Being fully aware of current and future services offered by the hotel
6. Providing efficient guest service from point of arrival to check out. Booking, changing, and canceling appointments and upselling retail
7. Accurately scheduling all massage reservations, changes, confirms, and cancels
8. Accurately processing all billing and posting for spa and retail services: reporting any overages and shortages to Spa Manager
9. Explaining spa treatment menu and packages to guests
10. Greeting and welcoming all incoming and outgoing guests and staff in accordance with brand standards
11. Maintaining the quality of service and overall appearance of locker areas, lounge area, and restrooms
12. Ensuring proper cleanliness of locker room, lounge, steam/sauna room, prep room, and restrooms
13. Ensuring stocking of water and other beverages and setting up and breaking down beverage and fruit station
14. Ensuring audio-visual equipment is well maintained and in perfect condition
15. Providing courteous and efficient guest service from point of arrival through check out
16. Orienting guests through our Fitness facility, greeting guests, and providing the true Waldorf service

Desired Candidate Profile:

What are we looking for?

A Spa Therapist at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
2. Ability to read, write, speak, and understand the English language to effectively communicate with guests
3. Ability to deal with problems involving several concrete variables in standardized situations
4. At least 1 year experience as a spa therapist in the luxury hospitality industry