Spa Therapist

Job Responsibilities

1. Be able to offer the full range of spa treatments to the required brand standards.
2. Be familiar with municipality regulations and ensure compliance.
3. Actively retail spa products by offering homecare solutions and suggestions to every guest.
4. Achieve retail targets set by the department manager.
5. Follow room set up standards to ensure each treatment room is fully prepared before the guest arrives.
6. Ensure correct time management as all guests' treatments must commence on time and last the correct duration.
7. Any time during the shift that is not allocated for reservation must be spent driving awareness within the hotel facilities or within an organized event offsite.
8. Ensure correct stock management in treatment rooms to ensure any products used are refilled and kept in good condition.
9. Ensure correct product usage during treatment to control GOP and reduce waste.
10. Support the spa attendants in maintaining cleanliness standards in all areas of the spa and take ownership in cleaning the assigned treatment room.
11. Deliver an unrivalled guest experience for each and every guest by following department SOPs.
12. Stay true to product brand standards and understand the meaning of a brand promise.