Spa Therapist

Responsibilities

1. Assessment of all therapists, constant development and training in specialist treatments and customer service.
2. Provide treatments and training within the therapy department to the highest standards of service whilst supporting the Manager with business demands.
3. Constantly maintain high levels of room and therapist presentation ensuring rooms are kept in a clean, hygienic, safe and well-maintained condition.
4. Fully understand and monitor daily treatment and retail sales revenues and ensure these are effectively communicated to all therapists.
5. Liaison with product suppliers regarding training needs, improving retail sales, stock, retail displays and promotions.
6. Organize and control an effective stock management system of all treatment and retail products, following standard Purchase Order procedures.
7. Assist the Spa/Therapy Manager in interviewing, trade testing, and selecting all new therapists.
8. Carry out regular appraisals of all therapists in accordance with the hotel personnel procedures.
9. Ensure the efficient and effective scheduling of therapist rosters complies with business needs of the company.
10. Conduct monthly stock inventory and communication meetings.
11. Deliver performance in retail and aesthetic/spa treatment sales, aiming to meet or exceed targets as set by the Spa Manager.
12. Maximize sales from all business centers in the spa by upselling and cross-selling.
13. Produce a sales action plan which will facilitate the retail and treatment sales.
14. Participate in sales and marketing in-house events.
15. Deliver performance in retail and spa treatment sales, aiming to meet or exceed targets.

Qualifications

• Previous experience as a Therapist in a Luxury Hotel.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.