Spa Therapist

Roles and Responsibilities

1. Expertise in Spa Treatments
   • Extensive knowledge and proficiency in various therapeutic and beauty treatments, such as Swedish massage, deep tissue massage, aromatherapy, hot stone massage, facials, body wraps, and scrubs.
   • Knowledge of different massage techniques and modalities, with the ability to tailor treatments to the needs of each individual client.
   • Understanding of anatomy and physiology to apply techniques safely and effectively.
2. Excellent Customer Service Skills
   • Ability to create a relaxing and welcoming environment for clients, ensuring their comfort and satisfaction throughout their spa experience.
   • Active listening skills to understand clients’ needs, preferences, and any areas of tension or discomfort.
   • Maintaining a calm, friendly, and professional demeanor, especially during busy times or when dealing with demanding clients.
3. Knowledge of Products and Equipment
   • Familiarity with spa products, such as skincare lines, essential oils, massage oils, lotions, and other beauty products.
   • Understanding how to use spa equipment, such as hot stone sets, steamers, and facial machines, ensuring proper sanitation and safety procedures.
4. Attention to Detail
   • Ensuring that treatments are customized to the client’s preferences and needs, paying attention to specific concerns like muscle tension, skin sensitivity, or stress levels.
   • Maintaining cleanliness and hygiene standards, both in the treatment room and in the use of equipment and products.
5. Professionalism and Discretion
   • Maintaining a high level of professionalism, respecting client privacy and confidentiality, especially when discussing personal health concerns or issues.
   • Ensuring clients feel comfortable and relaxed, even in vulnerable situations such as disrobing for treatments.
6. Strong Communication Skills
   • Effective verbal communication with clients to explain treatment options, answer questions, and provide aftercare advice.
   • Ability to explain the benefits of various treatments and provide guidance on skincare or wellness routines.
7. Physical Stamina and Strength
   • The ability to stand for long periods and perform physically demanding tasks, such as massaging, kneading, or applying pressure, often for extended durations.
   • Maintaining good physical health to prevent strain or injury, as the work can be physically taxing.
8. Ability to Work Under Pressure
   • Managing a busy schedule, especially during peak spa times, while maintaining a calm and efficient approach to each treatment.
   • Adapting to changes in scheduling or client needs, ensuring that all treatments are delivered on time.

Desired Candidate Profile

• To create the first positive impression to the guests by greeting them in a warm welcoming manner-by name addressed.
• To contribute to the high level of services in accordance with the company’s standard as prescribed in Standard Operations Manual.
• To perform quality massage therapies and body treatments as prescribed in Standard Training Manual.
• To ensure that all equipment associated with service function at all time.
• To be able to answer all questions related to services and identify the benefit or advantage of treatments required to the guests.
• To assist with demonstrations and events as required.
• To participate in a new training and refreshing program as required.
• To update the Therapist Log Book.
• To complete all assignments stated by deadlines with the spa manager or supervisor’s guidelines.
• To respond to the change as indicated by the company.

Qualifications

• Certificate in massage
• Qualified female candidate with the ability to conduct yoga sessions is preferred
• Previous spa experience
• Able to communicate in English, Arabic
• Well groomed and high standard of personal hygiene
• Enthusiastic and willing to learn