Spa Therapist

Job Description

We are currently looking for dynamic and self-motivated Recreation professionals who want to move their careers forward.

As a Spa Therapist, you are responsible for coordinating with the Head Therapist on the daily operation of the department, delivering a high standard of spa treatments and services to all guests. Your role will include key responsibilities such as:

1. Liaise with the whole spa team and deal with queries in a professional and effective manner.
2. Perform massage sessions to members and guests in accordance with the massage schedule.
3. Assist if required with contact and correspondence to guests.
4. Prepare for and execute spa services to all guests.
5. Conduct body and treatment evaluations/reassessments for members and guests on a regular basis with regards to the standards required.
6. Participate in promotional events and spa demonstrations.
7. Ensure spa operation follows SOP guidelines and regulations.
8. Handle customer complaints and therapy queries.
9. Provide usage reports on therapy services and ensure therapy room cleanliness at all times.
10. Control the stock and inventory for therapy products and spa consumables.

Skills

Education, Qualifications & Experiences

You should be a certified Spa Therapist with ideally international experience within the same role in a hotel or spa environment. You should be able to perform over 5 types of massage therapies and preferably have knowledge in reflexology and mud wraps. Good written and verbal English communication skills and strong interpersonal skills are essential.

Knowledge & Competencies

The ideal candidate will be a hands-on professional with a good spa background and a true passion for serving and making others feel good through excellent customer care. You will be a positive, pleasant, and approachable individual with the ability to lead, motivate, and improvise in all situations. You should possess the following competencies:

1. Understanding Hotel Operations
2. Teamwork
3. Planning for Business
4. Supervising People
5. Understanding Differences
6. Supervising Operations
7. Effective Communication
8. Adaptability
9. Customer Focus
10. Driving for Results