Spa Therapist

To create the first positive impression to the guest by greeting them in a warm welcoming manner by name addressed.
To contribute to the high level of services in accordance with the company’s standard as prescribed in Standard Operations Manual.
To perform quality massage therapies and body treatments as prescribed in Standard.
To ensure that all equipment associated with service function at all times.
To be able to answer all questions related to services and identify the benefit or advantage of treatments required to the guests.
To assist with demonstrations and events as required.
To participate in a new training and refreshing program as required.

Qualifications :

• At least secondary graduated
• International Certificate in Massage Therapy Treatments and Skincare
• Previous 5* resort spa experience
• Well-groomed and high standard of personal hygiene
• Enthusiastic and willing to learn
• Spa experience is necessary
• Previous Experience with Hammam is an advantage

Additional Information :

• Prompt and courteous delivery of all orders maintaining a positive image through all guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders.
• During shift ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well-trained staff.
• Open and close shift in accordance with Managers Checklist.
• Train, maintain, and enforce all Anantara Service Standards.
• Properly execute revenue and check control procedures on shift.
• Maintain a safe and sanitary work environment for all Associates and guests.
• Gather and implement all proper tools for running shifts (i.e., schedules, floor plans, reservations, checks).
• Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage.
• Ensure that only a quality product is being served.
• Maintain proper Associate uniform standards.
• Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e., scheduling, time adjustments, etc.).
• Assist any Associate in his/her job performance when required to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates.
• Encourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy.
• Identify and recommend incentive programs, new ideas, and methods of operation.

Remote Work : No

Employment Type : Fulltime