Spa Supervisor | Waldorf Astoria Dubai Palm Jumeirah

The Spa Supervisor plays a key role in ensuring the smooth operation of the spa, delivering an exceptional guest experience while maintaining the highest standards of luxury, service, and professionalism. This position oversees daily spa operations, supports the Spa team and assists in driving revenue, guest satisfaction and team engagement.

What will I be doing

As a Spa Supervisor, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Spa Supervisor would also be required to achieve sales targets and manage customer feedback.

Specifically, you will be responsible for performing the following tasks to the highest standards:

1. Ensure all guests receive a personalized and luxurious spa experience.
2. Handle guest inquiries, special requests, and concerns promptly and professionally.
3. Maintain a strong presence in the spa, ensuring all service areas meet brand and hygiene standards.
4. Monitor treatment quality to ensure consistency and excellence.
5. Oversee the daily operations of the spa, including scheduling, inventory, and cleanliness.
6. Ensure compliance with health and safety regulations.
7. Monitor and maintain spa facilities, equipment, and supplies.
8. Assist in implementing spa promotions, packages, and seasonal offers.
9. Collaborate with other hotel departments to enhance guest experiences.
10. Support and supervise spa therapists, receptionists, and attendants.
11. Conduct training sessions to maintain high service standards.
12. Motivate and mentor staff, fostering a positive and professional work environment.
13. Assist in performance evaluations and provide constructive feedback.
14. Drive spa revenue by promoting treatments, retail products, and memberships.
15. Assist in achieving sales targets through upselling and cross-selling services.
16. Monitor guest feedback and implement strategies to improve customer satisfaction.
17. Comply with hotel security, fire, and health and safety regulations.

What are we looking for

The Spa Supervisor serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Previous experience in a Spa or wellness environment, preferably in a luxury hotel.
2. Strong leadership, communication, and customer service skills.
3. Knowledge of spa treatments, products and industry trends.
4. Ability to multitask and work efficiently in a fast-paced setting.
5. Certification in hospitality, wellness, or spa management is an advantage.
6. This role requires flexibility, including weekends, holidays, and evening shifts.
7. A hands-on approach and attention to detail are essential.
8. Positive attitude.
9. Good communication skills.
10. Excellent grooming standards.
11. Flexibility to respond to a range of different work situations.
12. Ability to work on your own or in teams.

What will it be like to work for Waldorf Astoria Hotels & Resorts

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for.