Spa Supervisor

The Role

• To oversee the Recreation operations and recreation facilities of the Hotel.
• To be entrepreneurial and to think beyond the boundaries is expected and not requested.
• To provide service that is sincere, warm, and enthusiastic, ensuring the guests' satisfaction.
• To take the time to get to know the guests and to be committed to service excellence.

Key Deliverables and Responsibilities

Planning & Organizing:

1. Coordinating purchasing for the Spa & gym with the finance team as per the hotel procedures.
2. Plan gym activities classes and communicate to members and guests.
3. Conduct interviews for candidates in the department in conjunction with Human Resources and prepare job descriptions.
4. Adhere to and monitor departmental operating expenses as per departmental budget and forecast.
5. Review and monitor departmental work schedules, overseeing that departmental payroll is in line with budgets.
6. Regularly complete a competitor analysis and make recommendations as required.
7. Work with the marketing team to come up with a plan to meet membership sales targets.

Operational:

1. Train and develop the recreation team in line with the departmental operating standards.
2. Maintain a consistent focus on improving the overall flow of the recreation operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs.
3. To lead and support employees in the achievement of financial, operational, and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities.
4. Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions.
5. To lead daily Recreation briefings and monthly employee meetings.
6. To have a complete understanding of and to adhere to Movenpick Hotels & Resorts policy relating to Fire, Hygiene, Health, and Safety.
7. To drive the performance of the Recreation team members, including completion of performance appraisals, coaching, counseling, and performance management in conjunction with Human Resources.
8. Ensure the team works within the department with a sales-focused attitude and that the team is aware of sales opportunities within the gym which will assist with the maximization of revenue.
9. Ensure all team members are aware of all Recreation revenue/membership targets and are kept informed of performance results.
10. Ensure guests are communicated with and assisted in an efficient, warm, and professional manner by all team members.
11. To ensure a consistently high standard of grooming is followed by self and team.
12. Actively review guest comments and feedback, communicate this with the team members, and implement procedures to enhance guest satisfaction.
13. Have full knowledge of all products and services provided by the property and in the local area.
14. Actively participate in guest events when requested.
15. Regularly spot check duty shift checklists to ensure tasks are completed.
16. Work with Housekeeping to ensure the Recreation areas are kept clean and towels are available for members and guests at all times.
17. Provide personal training programs and tips to members as required.
18. To carry out any other reasonable duties and responsibilities as assigned.

Financial:

1. Make sure you collect the correct money from guests.

Administration:

1. To work closely with the Finance department to produce monthly financial reports timely & accurately.
2. Maintain up-to-date member records and database.
3. Take payments for membership fees in an accurate and timely manner.
4. Provide show familiarizations to potential members.
5. Prepare gym membership cards.
6. To review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve member/guest satisfaction level as well as employee productivity and satisfaction.
7. Oversee the implementation of a training plan for all recreation team members.
8. Monitor and keep updated training records and schedules to ensure planning and completion is carried out as per hotel standard.

Qualifications:

• Proven experience working as a Spa Supervisor.
• CPR and First Aid certifications are advantageous.
• Effective communication skills.
• Exceptional customer service skills.

Additional Information:

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Remote Work:

No

Employment Type:

Full-time