Spa & Recreation Receptionist

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Location: United Arab Emirates

Experience: 2 to 7 years

Job Function: Leisure / Fitness / Luxury, Secretary / Front Office

Skillset: Spa Receptionist, Communication Skills, Interpersonal Skills

Job Description:

As a Spa & Recreation Receptionist for Conrad Dubai, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa & Recreation Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:

1. Assist guests and clients in an appropriate and timely manner
2. Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
3. Ensure client experience is proficient including bookings, payments, and consultation cards
4. Adhere to cash handling procedures
5. Interact and communicate effectively with clients, members, team members, guests, and management team
6. Up-sell with latest departmental incentives
7. Report accidents, maintenance issues, or other incidents
8. Ensure compliance with all health and safety regulations

What are we looking for?

A Spa & Recreation Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Committed to delivering a high level of customer service
2. Excellent grooming standards
3. Excellent attention to detail
4. High standards of cleanliness
5. Ability to work in a consistently professional and helpful manner
6. Previous spa experience