Spa Receptionist

Responsibilities:

1. Be on time for shift and maintain consistent, regular attendance record
2. Properly open and close spa each day according to Standard Operating Procedures
3. Accurately book, change and cancel spa appointments ensuring to utilize slots productively
4. Acknowledge and greet everyone who enters and leaves spa premises
5. Ensure that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and room charge transactions accurately thus protecting the company’s assets
6. Provide detailed descriptions and actively promote spa treatments, packages, services, retail products, facility features and hours of operation
7. Utilize spa computers with skill and proficiency; document guest information in electronic record as directed
8. Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently
9. Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests
10. Handle guests’ questions and concerns promptly, professionally and courteously
11. Maintain complete confidentiality in all guest matters in accordance with company policy
12. Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
13. Maintain a clean, safe, fully stocked and well-organized work area
14. Ensure adequate stock of supplies and equipment; inform management when stock is low
15. Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time
16. Maintain a positive attitude and contribute toward a quality work environment
17. Regularly attend, participate in and support training and staff meetings for the spa
18. Assist in all areas of spa operation as requested by management
19. Communicate to management any and all occurrences involving staff or guests in the spa that require attention