Spa Receptionist

Job Description

We are currently looking for dynamic and self-motivated Spa professionals who want to move their careers forward.

As a Spa Receptionist, your responsibilities include:

1. Overseeing all reservations, payment, and tracking procedures established for the Spa facilities.
2. Creating a warm welcome and a friendly atmosphere.
3. Issuing and retrieving locker keys and towels before and after use.
4. Promoting all activities and services offered within the Spa.
5. Posting charges in micros that may be incurred by guests and carrying out correct accounting procedures.
6. Periodically checking on the cleanliness and order of the locker facilities.
7. Ensuring the reception area is tidy and clean, with materials such as towels, newspapers, magazines, and advertising material readily available.
8. Encouraging sales through full product and price knowledge of offered and available facilities.

Skills
Education, Qualifications & Experiences
You should ideally have a diploma/degree in hospitality with previous work experience within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essential. Computer skills are an advantage.

Knowledge & Competencies
The ideal candidate will be customer-driven with excellent guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive, outgoing, and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, thriving while working with a multi-cultural team and guests alike, while possessing the following additional competencies:

1. Understanding the job
2. Teamwork
3. Taking Responsibility
4. Recognising Differences
5. Adaptability
6. Customer Focus