Spa Receptionist

Job Description

We are currently looking for dynamic and self-motivated Spa professionals who want to move their careers forward.

As a Spa Receptionist, you are responsible for ensuring that all Spa reception responsibilities are carried out in an efficient and timely manner. Your role will include key responsibilities such as:

• Oversee all reservations, payment, and tracking procedures established for the Spa facilities as required.
• Create a warm welcome and a friendly atmosphere.
• Issue and retrieve locker keys and towels before and after use.
• Promote all activities and services that are offered within the Spa.
• Post charges in micros that may be incurred by guests and carry out correct accounting procedures.
• Periodically check on the cleanliness and order of the locker facilities.
• Ensure all the reception area is tidy and clean and that all materials (e.g., towels, newspapers, magazines, and advertising material) are readily available.
• Encourage sales through full product and price knowledge of offered and available facilities.

Skills

Education, Qualifications & Experiences

You should ideally have a diploma/degree in hospitality with previous work experience within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essential. Computer skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer-driven with excellent guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive, outgoing, and approachable character. You will work well under pressure in a fast-paced environment and be a great team player who thrives in working with a multi-cultural team and guests alike while possessing the following additional competencies:

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus