Spa & Gym Receptionist

Company Description

Founded in 2008 by Serge Trigano and his sons Jrmie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people. Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Our commitment to diversity and inclusion:

Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Job Description

Be the friendly face that greets our guests as they embark on their wellness journey! You'll play a key role in creating a warm and inviting atmosphere while helping our guests make the most of their spa and gym experiences.

THE MISSION

• Warm Welcomes: Greet guests with a bright smile and make them feel at home from the moment they walk in.
• Booking Guru: Manage appointments and reservations for spa treatments and gym sessions, ensuring a seamless experience for our guests.
• Information Hub: Provide guests with information about spa services, gym facilities, and wellness programs, becoming their go-to resource!
• Customer Care Champion: Address inquiries and special requests with a friendly and professional approach, ensuring every guest feels valued.
• Team Collaborator: Work closely with spa and gym staff to ensure smooth operations and outstanding guest service.
• Wellness Advocate: Promote health and wellness initiatives, encouraging guests to make the most of our facilities and services.
• Administrative Whiz: Handle billing, maintain records, and ensure the reception area is organized and inviting.
• Safety First: Uphold all safety and cleanliness standards, ensuring our guests feel secure during their visit.

If you're ready to be the welcoming spirit of our spa and gym at Mama Shelter Dubai, we'd love to hear from you! Let's create unforgettable wellness experiences together!

Qualifications
MADE FOR YOU ONLY IF

• You're the pro in tough situations: Always one step ahead, you stay calm and make the right call when things get tricky.
• You're as real as it gets: Integrity and professionalism are your middle names, and you always keep it 100% honest.
• Transparency is your thing: Your motives, methods, and goals are clear as day. No smoke and mirrors here!
• You own your oops moments: Mistakes happen you own them, learn from them, and help the team avoid them next time.
• Business with a heart: You believe in doing things right, with honesty and fairness. No shortcuts.
• You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault.

YOUR LITTLE EXTRAS:

• You always follow through: When you commit, you deliver. Every time.
• Team player (and solo star): Whether you're working with the squad or flying solo, you nail it.
• Your vibe is positive & approachable: You've got that energy that lifts the room, for both your colleagues and guests.
• You know your people: You take the time to get to know your teammates and our guests. Relationships matter.
• You've got everyone's back: We're all in this together one big family making magic happen.

Additional Information
We're sure you know the beat:
1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.
Chorus: After the successful telephone interview, we will see you at Mama or online, be ready!
Last verse: Mama won't leave you wondering; you will have an answer from us whatever the outcome.