Solution Engineer

What you will do for Sectona

The Solution Engineering team is involved in all stages of the customer’s development lifecycle. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in a dynamic and high-growth environment, this role is for you. We are looking for great teammates that can build sales presentations, product demos, and educate customers on the best ways to use our security platform.

• Involved in all stages of the customer’s development lifecycle and using presentations, email, phone, and social media to connect with customers.
  
• Building sales presentations, product demonstrations, and educating customers and partners on the best ways to use cloud security technology.
  
• Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy, and maintain Sectona products.
  
• Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience.
  
• Create process or troubleshooting documentation in the support knowledge base.
  

Skills and Experience you require

• BE / B.Tech / MCA / M.Tech / M.Sc (CS) / B.Sc (CS)
  
• 4 years of Presales/System Engineer/System Engineering in System Integration or OEM background.
  
• 2 years experience in Security Solution System Management, Administration, or Presales.
  
• Expertise in the core Microsoft product stack including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies, and IIS.
  
• Experience with VMWare virtual environments, AWS Cloud Services, or Microsoft Azure Platforms is preferred.
  
• Demonstrate an understanding of risk management, security policies and controls, user account lifecycle management, and role-based access.
  
• Excellent relationship management, customer service, and communication skills in a variety of forms (written, live chat, conference calls, in-person).
  
• Certifications: CISSP, MCSE, CPT, CEH is a plus.
  

You should apply if....

• Care about contributing to an amazing work culture and environment.
  
• Are comfortable with the fast-paced, mercurial nature of a tech startup.
  
• Have impeccable communication skills, both verbal and written.