Soft Services Manager (UAE)

Job Responsibilities

• Manage the daily operations and performance of the Soft Services Department, including Cleaning, Window Cleaning, Pest Control, Waste Management, Timetabling, Service Desk, and Administration.
• Lead, support, and coach team members to achieve company and client objectives.
• Develop and deliver monthly activity reports for senior management and service users.
• Collaborate with stakeholders to understand their evolving needs and ensure service excellence.
• Conduct KPI and SLA inspections, ensuring optimal service delivery.
• Maintain compliance with all statutory and legal regulations relevant to Soft Services Operations.
• Identify and address risks related to departmental outputs and escalate issues as required.

Desired Candidate Profile

We’re seeking dynamic professionals with a strong background in Soft Services Facilities Management:

• 10-15 years of experience in similar roles within complex environments.
• 5-7 years in senior consultancy services.
• A degree in a relevant engineering discipline; project management qualifications (PMP, Prince 2) preferred.
• Affiliation with the Saudi Council of Engineers and certifications such as BICS/ISSA are a plus.