Social Media Community Manager

We are looking for a passionate and results-driven Community Manager to join our team. Reporting directly to the Social Media Manager, this role involves engaging with our online audience, fostering a sense of community, and ensuring a seamless and positive experience across all digital platforms. The ideal candidate will be a strong communicator with a flair for building meaningful connections.

Key Responsibilities:

1. Engage actively with the community across social media platforms, forums, and other digital channels.
2. Monitor and respond to comments, messages, and inquiries promptly and professionally.
3. Liaise with the Customer Support (CS) Team to escalate and ensure timely resolution of community concerns or issues requiring additional support.
4. Moderate online discussions to ensure they remain constructive, positive, and in line with brand values.
5. Build relationships with key community members and influencers to drive advocacy.
6. Collaborate with the Social Media Manager to implement campaigns that enhance community engagement.
7. Develop strategies to grow and maintain an active and loyal audience.
8. Track, analyze, and report on community feedback, sentiment, and engagement metrics.
9. Stay informed about industry trends, platform updates, and best practices to inform community strategies.

Qualifications:

1. Proven experience as a Community Manager or in a similar role.
2. Exceptional written and verbal communication skills.
3. Strong understanding of social media platforms and online communities.
4. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
5. Experience with analytics tools and an understanding of engagement metrics.
6. A positive, empathetic, and proactive attitude when interacting with the community.
7. Knowledge of the entertainment or gaming industry is a plus.