SOCIAL MEDIA ACCOUNT MANAGER

Take ownership of client relationships, creating and implementing social media strategies.

Always up-to-date with today's digital & mobile consumer, to develop brand-specific strategies.

Guide and contribute to the development of creative ideas and deliverables.

Collaborate with teams in other departments (Creative, Paid Social) to improve and execute on client deliverables, processes, and output.

Motivate and manage junior team members (e.g. SAE's, AE's, community managers) with their day-to-day tasks and career growth, while efficiently communicating and managing up to the directors.

KEY RESPONSIBILITIES:

1. Plan and develop Social Media Strategy (across digital channels, content, campaigns & connections) with various stakeholders.
2. Understand business KPI's, their effects, and how to set and achieve them.
3. Meet with clients regularly to align on overall strategy, present work done, and insights/research that can help the brand achieve digital marketing success.
4. Deeply understand brand insights, customer segmentation, and target needs to steer actionable creative briefs, leading to effective social campaign conceptualization and presentation.
5. Oversee a team of content creators/community managers and ensure that brand messaging shared across social/digital channels is optimized and aligned to the client's brand and needs.
6. Ensure timely and effective service delivery to clients.
7. Develop presentations for clients relative to project management/programme status.
8. Keep team(s) appropriately informed and involved in projects.
9. Provide leadership in developing and presenting new social media campaigns and plans for potential/existing clients.
10. Identify and pursue new business opportunities within and across company offices and practice areas.
11. Deliver strong analysis, creative ideas, strategies, and concepts to new social media campaigns and projects.
12. Anticipate and assist in developing solutions to client problems.
13. Understand the creative process and how to work effectively with internal and external creative resources and use technology to support day-to-day work.
14. Be a broadly capable writer and editor, able to generate a range of materials that requires minimal editing and edit the work of others.
15. Act in accordance with company policies and procedures at all times.
16. Be familiar with the company’s vision and exemplify the company’s values and ethics.

QUALIFICATIONS:

1. A Bachelor's degree with 4-5 years of experience working within the digital/social agency space.
2. Proven experience working in a PR agency, managing client accounts, media relations, and strategic communications campaigns.
3. Stellar written and presentation communication skills, comfortable engaging with senior brand managers and partner agencies.
4. Proven expertise in brand strategy across a number of verticals, with the ability to translate strategy into smart and sound digital tactics.
5. An understanding of a brand marketing mix, ensuring that social & digital strategies integrate and amplify more traditional channels.
6. Years of hands-on experience managing & mentoring teams, including direct reports as well as cross-functional teammates.
7. A glass-half-full outlook that contributes to an already ridiculously strong company culture and healthy business.