Social Content Moderator

Welcome to MultiBank Group; a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We excel in providing cutting-edge trading technology, unparalleled liquidity, and exceptional customer service, offering an extensive range of financial products such as Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.

Join our thriving community of over 1 million clients across 90 countries, contributing to a daily trading volume exceeding US$ 18.1 billion. As a heavily regulated (16+ financial regulators across 5 continents), award-winning, and reliable financial institution, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.

We are seeking a dedicated and detail-oriented Social Content Moderator to join our team. In this role, you will be responsible for ensuring that user-generated content across our social trading platform aligns with our community guidelines and maintains a positive online environment.

Key Responsibilities:

• Content Review: Monitor and assess user-generated content on the social feed section to ensure compliance with community standards.
• Policy Enforcement: Implement and uphold platform policies consistently, addressing content that violates guidelines related to hate speech, harassment, misinformation, and other prohibited behaviours.
• Issue Resolution: Investigate and resolve user-reported content issues promptly, collaborating with cross-functional teams when necessary.
• Reporting: Maintain accurate records of moderation activities and generate regular reports on key metrics.
• User Education: Assist in creating educational materials to help users understand community guidelines and promote responsible social media usage.

Qualifications:

• Proven experience in content moderation or a similar role within social platforms.
• Strong understanding of social trading dynamics and community management.
• Excellent communication skills in English.
• Ability to make quick, accurate decisions and handle sensitive situations with professionalism.
• Familiarity with content moderation tools and platforms.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for professional development and training.
• Dynamic and collaborative work environment.