Snr Director Head of VCA Managed Services CEMEA

Visa Consulting and Analytics, the consulting arm of Visa, is a global team of industry experts in strategy, marketing, digital operations, risk, and economics consulting with decades of experience in the payments industry.

As part of its Advisory business, VCA has a dedicated Managed Services team which is a full cycle solution for the implementation and execution of enterprise programs and portfolio strategies, ensuring strategy implementation through profitable lifecycle marketing campaigns, project management, and portfolio management execution. The Managed Services team is also responsible for the technical implementation of solutions and capabilities at Visa's clients. Managed Services acts as a true extension of Visa's Clients' team, bringing together expertise, capabilities, resources, and scale to enhance performance and increase profitability.

The Senior Director will lead the Managed Services team and will be a member of Visa Consulting & Analytics (VCA) leadership team. This person will play a key role in leading and scaling the Managed Services capabilities, including technology implementation. The role will require close collaboration with VCA practice area leads, data science & engineering, VCA geographical leads, as well as executives and business leaders across Visa's organization. The position will be based at Visa's CEMEA Market Support Center (HQ) in Dubai.

Specific Responsibilities Include:

• Develop and execute the strategic plan for the managed services business, aligning it with the overall business goals of Visa & Advisory.
• Scale the VCA Managed Services business across CEMEA:
  • Drive and be accountable for Managed Services revenue targets across the region.
  • Support the execution, scaling, and packaging of existing Managed Services offerings, including but not limited to project management, partner engagement, client pitches, and delivering on internal processes.
  • Identify and develop new Managed Services offerings to drive tangible commercial impact, secure active stakeholder buy-in, and provide a clear actionable path across stakeholders to launch offerings.
  • Identify, evaluate, and actively manage suppliers to support delivery of Managed Services.
• Scale the VCA Technology Practice under managed services:
  • Expand VCA Technology areas of support (including but not limited to Data Infrastructure, Mobile Banking, Development, Implementation of Visa Products, Cards Operations, etc.), developing potential offerings and go-to-market in close collaboration with other practices, VCA geographic leaders, and other Visa functions.
  • Support the implementation of selected Visa solutions in client environments.
  • Identify potential partners functional to the delivery of technology projects.
• Drive commercialization and be accountable for revenues for VCA Managed Services.
• Oversee the delivery of managed services to ensure they meet client expectations and contractual obligations. This includes managing service level agreements (SLAs), key performance indicators (KPIs), and ensuring consistent service delivery.
• Coordinate with global counterparts in other VCA global regions to facilitate the sharing of experience, experts, and partners in the Managed Services and Technology space.
• Lead, mentor, and develop the managed services team, fostering a culture of continuous improvement and professional growth. Ensure the team has the necessary skills and resources to deliver exceptional service.
• Drive thought leadership in the space of Managed Services and Technology with creative but highly practical and implementable solutions to the challenges faced by VCA.
• Develop clear, simple, and impactful executive-level communications with a strong ability to persuade and influence senior decision-makers.
• Build capabilities across the organization and across the markets served by VCA CEMEA.
• Demonstrate outstanding people skills including coaching and inspiring team members, supporting colleagues, and acting as a magnet for future top talent to the VCA team.

Qualifications:

• Master's degree from a top-tier institution or similar academic experience required.
• 15 years of relevant industry experience required, including material experience in management consulting and retail banking; better if in the payments space.
• Solid experience in both managerial and executional roles, especially in domains such as Data Infrastructure, Digital Stack, CRM, etc.
• Strong financial services industry experience preferred.
• Comfortable with a minimal amount of direction and high expectations.
• Strong people and communication skills to navigate across teams and varied levels.
• Regional experience in multiple CEMEA markets is required.
• Language capability: English required; Russian and/or Arabic would be beneficial.
• Mobility is important; role involves high frequency of travel.

Additional Information:

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work:

No

Employment Type:

Full-time