SME Client Manager - UAE National

SME Client Manager - UAE National

Apply remote type On-site locations Dubai, United Arab Emirates time type Full time posted on Posted Yesterday job requisition id 25001979

Reporting to the SME Team Leader, you will be responsible for:

• Managing a portfolio of SME clients;
• Engaging with your brokers/clients regularly:
• Service and support your brokers/clients as required;
• Conduct strategic meeting on retention rate, success, challenges;
• Building and maintaining relationships with brokers and internal customers.

Main duties/Responsibilities

• Pro-actively manage and negotiate renewal for our book-rated portfolio by executing annual renewal strategy
• Strategically manage portfolio per broker and think big picture (broker performance, Sales & Corporate relationship)
• Understand Compliance requirements in the GCC and pro-actively identify any Compliance risk for your brokers/clients;
• Develop and maintain strong relationships with an assigned portfolio of clients/brokers, by pro-actively engaging in regular communication by email, field-based meetings, or telephone.
• Conduct strategic meetings on quarterly basis with your brokers face to face – including their management - to review the retention rate, the successes and challenges.
• Take the lead in day to day enquiries for assigned portfolio working with internal stakeholders to resolve in agreed timelines.
• Look for growth opportunities throughout the year with existing groups
• Database Management, ensuring all relevant details are recorded accurately including Salesforce which should be a minimum of 95% accuracy
• Responsible for issuing the renewal proposal
• Facilitate the renewal process in conjunction with the Client Management team

Account Executive Skills

• Minimum of 4 years of experience in a Client Management role
• Experience of mid-market insurers/policies in the Middle East preferred
• Excellent communication skills, written and verbal
• Ability to communicate complex concepts clearly and concisely
• Confident public speaker/presenter
• Demonstrated ability to drive results required
• Self-directed and capable of managing a portfolio of clients and projects
• Maintains a positive working relationship with teammates, peers as well as external clients and brokers
• Demonstrated ability to influence and negotiate
• Highly motivated and organized with a flexible approach
• Excellent Stakeholder Management Skills
• Ability to navigate through ambiguity
• Must have regional knowledge of regulations
• Ability to deal with diverse cultures and have influential selling and positioning skills
• Detail-oriented and able to work independently
• Excellent presentation skills

This role is open for UAE Nationals.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives.

At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.

Join us in driving growth and improving lives.