SME Client Manager

Job Title: Account Executive

Reporting to the SME Team Leader, you will be responsible for:

1. Managing a portfolio of SME clients;
2. Engaging with your brokers/clients regularly;
3. Service and support your brokers/clients as required;
4. Conduct strategic meetings on retention rate, success, challenges;
5. Building and maintaining relationships with brokers and internal customers;
6. Pro-actively manage and negotiate renewal for our book-rated portfolio by executing annual renewal strategy;
7. Strategically manage portfolio per broker and think big picture (broker performance, Sales & Corporate relationship);
8. Understand Compliance requirements in the GCC and pro-actively identify any Compliance risk for your brokers/clients;
9. Develop and maintain strong relationships with an assigned portfolio of clients/brokers, by pro-actively engaging in regular communication by email, field-based meetings, or telephone;
10. Conduct strategic meetings on a quarterly basis with your brokers face to face including their management - to review the retention rate, the successes, and challenges;
11. Take the lead in day-to-day enquiries for assigned portfolio working with internal stakeholders to resolve in agreed timelines;
12. Look for growth opportunities throughout the year with existing groups;
13. Database Management, ensuring all relevant details are recorded accurately including Salesforce which should be a minimum of 95% accuracy;
14. Responsible for issuing the renewal proposal;
15. Facilitate the renewal process in conjunction with the Client Management team.

Account Executive Skills:

1. Minimum of 4 years of experience in a Client Management role;
2. Experience of mid-market insurers/policies in the Middle East preferred;
3. Excellent communication skills, written and verbal;
4. Ability to communicate complex concepts clearly and concisely;
5. Confident public speaker/presenter;
6. Demonstrated ability to drive results required;
7. Self-directed and capable of managing a portfolio of clients and projects;
8. Maintains a positive working relationship with teammates, peers as well as external clients and brokers;
9. Demonstrated ability to influence and negotiate;
10. Highly motivated and organized with a flexible approach;
11. Ability to navigate through ambiguity;
12. Must have regional knowledge of regulations;
13. Ability to deal with diverse cultures and have influential selling and positioning skills;
14. Detail-oriented and able to work independently.