Shop Supervisor - L'Occitane Yas Mall

Since 1976, L'Occitane en Provence has been imagining, producing and selling beauty, skincare and wellbeing products with an intention to share nature's wonders with the world.

Their ambition is to not only sustain lands, but to regenerate ecosystems. They believe beauty goes beyond what the eye can see.

From seed to skin, they have a holistic approach and have always been 'Cultivators of Change'. At L'Occitane en Provence, they do their best to create positive change for the world, to try to inspire everyone to do the same.

What you'll be doing

Working as a Shop Supervisor you will be responsible for leading a sales team towards achieving the sales target while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.

1. You will nurture talent within the team through on-the-job coaching and stretch assignments in coordination with the People Partner.
2. Drive eNPS through people experience initiatives and culture.
3. Oversee store's day-to-day operations related to VM, Retail Store SOPs adherence, and sales team schedule.
4. Offer support to store staff during in-store events.
5. Act as the key point of contact with the back-office team.
6. Ensure click and collect are conducted within SLAs.
7. Ensure customer data is properly captured by the team in adherence to marketing team requirements.
8. Promote loyalty program (MUSE) and ensure team knowledge about app offerings.
9. Increase the revenue target of the store.
10. Drive sell-throughs within the store.
11. Support in-store CX initiatives.
12. Provide input to what's working well, what's not working well within the store.

What you'll need to succeed

1. Proven experience managing a small team in beauty retail.
2. Proficiency in Arabic language.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Department: RETAIL & DISTRIBUTION Role: Store Supervisor